Product Designer
Job Description: Why Gainsight? We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why. At Gainsight, our mission is to be living proof you can win in business while being human-first. Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements. Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. Responsibilities You’ll work with Product Management and Engineering teams to create smart, powerful, efficient software that delights our users. We are looking for a talented designer who is a great communicator and problem solver with excellent design instincts, but who knows how visual UI design should enhance the experience. You’ll analyze requirements, create wireframes and mockups to lead discussions, and then refine designs to provide the necessary handoffs with Engineering to accelerate getting new features to market. Also ... Design engaging experiences in an iterative manner taking care to validate your concepts with requirements and user needs along the way. Create interaction models, task flows, screen designs, and UI details that help you communicate your design solutions and support design decisions. Collaborate with product managers and other designers as needed and work independently to see a project through. Negotiate and articulate the “why” of design decisions. You’ll need to convince, disagree confidently and give/take straightforward criticism. Contribute to the curation of design standards for our product and contribute to our design system. Strike a balance between quality and speed-to-market, always connecting the dots between business needs, innovation and good design. Work with Engineering to guide final implementation of design concepts. Requirements At least 5 years experience designing SaaS & web products. Both desktop and mobile devices. Proven track record and a passion for designing compelling user experiences within an agile development environment. Strong visual design skills, including an eye for good typography, composition, color usage, layout, hierarchy, and interaction design. Strong portfolio showcasing successful projects that include enterprise workflows, collaboration, reporting, content management solutions, large-scale information exchange, and/or solutions that leverage AI. Have a heightened sense of user empathy, an obsession with user-centered design practices, and fanatic attention to detail. Experience with UI design tools such as Figma, Sketch, Adobe Creative Suite, etc. We use Figma exclusively, but experience with other design tools is appreciated. Animation and interaction flow is a plus (e.g. Principal app). Experience with various prototyping methods. Expert knowledge of best practices and a solid grasp of applying the appropriate level of fidelity depending on project requirements, scope, etc. Ability to evaluate various factors that impact project priority and organize your work schedule for optimization and efficiency; communicate progress and expected milestones. Ability and willingness to mentor other designers and elevate the design understanding of non-design colleagues. Experience working with cross-functional teams in a 100% remote environment across multiple time zones. Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch them here! Job Description Summary By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.